The 3 Question Survey Method

amroos — Tue, 09 Nov 2010 06:26:06 +0000

Making surveys is now easier than ever. There are free tools for creating web-surveys and e-mailing is easy. The unfortunate result are an avalanche of poorly designed surveys. The 3QM is an approach to better surveys.

I am a statistician by training, I have an University degree and I have worked in research. Today surveys have been more of a sidetrack for me, I am mainly an IT Service Management consultant and trainer. I have created this method for myself and I thought it might be useful to try to spread it. It is simple and easy method.

My plan is to write the method here, on this website. All comments and questions are welcome.

Sep 3, 2009 The site is still under construction but next chapter is getting closer to release.

Sep 15, 2009 Chapter 3 Design published. Work continues.

Oct 5, 2009 First version published. All chapters have been updated.

Dec 12, 2009 Nice comment from David Ratcliffe about this site:

Simple but excellent advice from @aalem on customer surveys http://bit.ly/6GQVXU from #ITIL #ITSM 9:06 AM Dec 12th from web

Oct 1, 2010 Comment from a practitioner:

It worked incredibly well…

Feb 1, 2011 Updated Design with 3.4. Measuring customer satisfaction

The Three Question Survey Method

The 3 Question Survey Method